Terms of service

Terms of Service

Welcome to KMSIGN. By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully before purchasing any custom signage products from our store.

Overview

KMSIGN specializes in custom-made signage products, including:

  • Custom Neon Signs
  • 3D Channel Letters
  • LED Light Boxes
  • Acrylic Signs
  • Metal Signs
  • Business Logo Signs

All products are manufactured according to customer-provided specifications, including artwork, dimensions, colors, and installation requirements.

By using our website, you confirm that you are at least the age of majority in your country or region and agree to comply with all applicable laws and regulations.

Custom Order Policy

Most products sold on our website are personalized and made to order.

Customers are responsible for reviewing and confirming all order details before production, including:

  • Design files
  • Dimensions
  • Colors
  • Text content
  • Shipping address
  • Mounting style
  • Voltage requirements

Once production begins, modifications may not be possible or may result in additional costs.

KMSIGN is not responsible for errors approved by the customer before manufacturing.

Pricing & Payments

All prices displayed on the website are listed in the selected currency unless otherwise stated.

We reserve the right to update pricing, shipping fees, or product information at any time without prior notice.

We accept secure payments through:

  • PayPal
  • Shopify Payments
  • Credit Cards
  • Debit Cards
  • Apple Pay
  • Google Pay

Orders will enter production only after payment has been successfully completed.

Production & Shipping

Production time for most custom signs is typically 3–5 business days, depending on product complexity and order quantity.

Express shipping usually takes approximately 4–6 business days after dispatch.

For sea freight orders, shipping times vary depending on the destination country, customs clearance, port schedules, and local delivery conditions.

Estimated delivery times shown on the website are for reference only and are not guaranteed delivery dates.

KMSIGN is not responsible for delays caused by:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Incorrect shipping information provided by the customer
  • Force majeure events

Intellectual Property

Customers are responsible for ensuring they have the legal right to use any logos, trademarks, artwork, or copyrighted content submitted to us.

KMSIGN is not liable for any trademark or copyright disputes arising from customer-provided files or designs.

We reserve the right to refuse orders containing illegal, offensive, or unauthorized content.

Product Appearance

Due to differences in display devices, lighting environments, and handmade production processes, slight variations in:

  • Color
  • Brightness
  • Acrylic texture
  • Metal finish
  • UV printing appearance

may occur between website images, mockups, and final products.

These minor differences are considered normal and do not qualify as defects.

Installation & Electrical Safety

Customers are responsible for proper installation and electrical connection of all signage products.

Professional installation is recommended for:

  • Large commercial signs
  • Outdoor signage
  • High-voltage installations
  • Building-mounted signage

Improper installation, modification, or misuse may void product support or warranty coverage.

Warranty

KMSIGN provides limited warranty support for manufacturing defects under normal use conditions.

The warranty does not cover:

  • Physical damage after delivery
  • Improper installation
  • Water damage caused by misuse
  • Unauthorized modifications or repairs
  • Damage caused by accidents or external factors

Customers must provide photos or videos when requesting warranty assistance.

Limitation of Liability

KMSIGN shall not be liable for any indirect, incidental, or consequential damages related to the use or inability to use our products or website.

Our maximum liability shall not exceed the amount paid for the specific order involved.

Privacy

Your personal information is handled securely and used only for order processing, customer support, shipping, and communication purposes.

We do not sell customer information to third parties.

For more details, please review our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any updates will be posted on this page.

Contact Us

Email: kmsign9@gmail.com

Phone / WhatsApp: +1 (702) 358-7922

Website: KMSIGNSHOP

Thank you for choosing KMSIGN for your custom neon signs and commercial signage needs.