Shipping policy

Shipping Policy

Thank you for choosing KMSIGN for your custom neon signs, 3D channel letters, and commercial signage products.

Every product is custom-made to order, and we work hard to ensure fast production, secure packaging, and reliable worldwide delivery.

Production Time

All products are handmade and produced according to the customer’s approved design, size, color, and specifications.

Production time for most orders is typically:

  • 3–5 business days

Production time may vary depending on:

  • Order quantity
  • Product size
  • Design complexity
  • Peak seasons or holidays

Once production is completed, your order will be prepared for shipment.

Shipping Time

Express Shipping

Most express deliveries take approximately:

  • 4–6 business days

We commonly ship through international carriers such as:

  • DHL
  • FedEx
  • UPS
  • TNT

Shipping times may vary depending on destination country and customs clearance.

Sea Freight Shipping

For large commercial signs, bulk orders, or oversized products, sea freight shipping may be recommended.

Sea shipping transit times vary depending on:

  • Destination country
  • Port schedules
  • Customs processing
  • Local delivery conditions

Please contact us for detailed sea freight delivery estimates.

Shipping Areas

KMSIGN ships worldwide, including:

  • United States
  • Canada
  • Europe
  • Australia
  • Middle East
  • Asia

If your country or region is unavailable during checkout, please contact us directly for shipping assistance.

Shipping Costs

Shipping costs are calculated based on:

  • Package size
  • Product weight
  • Shipping method
  • Destination country

Oversized commercial signs may require custom shipping quotes.

Any import duties, local taxes, or customs fees charged by the destination country are the responsibility of the customer unless otherwise agreed.

Order Tracking

Once your order has been shipped, tracking information will be sent to your email address.

Customers can track their shipment status through the carrier’s official website.

Please allow some time for tracking updates after shipment pickup.

Packaging

All products are carefully packed to reduce the risk of damage during international transportation.

Depending on the product type, packaging may include:

  • Protective foam
  • Wooden crates
  • Reinforced cartons
  • Bubble wrap protection

Large commercial signage products may use custom wooden packaging for additional protection.

Shipping Delays

While we do our best to ensure on-time delivery, delays may occasionally occur due to:

  • Customs inspections
  • Weather conditions
  • Airline or carrier delays
  • Public holidays
  • Incorrect shipping information
  • Force majeure events

KMSIGN is not responsible for delays caused by third-party shipping carriers or customs authorities.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Photos of the outer packaging
  • Photos or videos of the damaged product
  • Your order number

We will assist you in resolving the issue as quickly as possible.

Please keep all original packaging materials until the issue is resolved.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address results in failed delivery, returned packages, or additional shipping costs, the customer may be responsible for related fees.

Contact Us

Email: kmsign9@gmail.com

Phone / WhatsApp: +1 (702) 358-7922

Website: KMSIGNSHOP

We appreciate your trust in KMSIGN and are committed to delivering high-quality custom signage products safely and efficiently worldwide.